They are still working on it. I won't leave the book. Have done extremely well on their boosts. The problem is the person you initially deal with can't make the correction. They have to forward a service ticket to another location. I must have spent over 20 minutes on chat as the agent has to send a message to an internal supervisor and wait for a reply. In general NJ customer service is very poor. Several of them don't take calls. You can only send an email. They get back to you fairly quick but I like dealing with a person. NJ books don't want to spend the money on call centers. I think every online NJ book should have a window in Atlantic City casinos where you can go in person to resolve an issue. If the casino is affiliated with the book they should have an agent present. It doesn't work like that at all. The Golden Nugget is affiliated with two books. Resorts is affiliated with three books. If you have an issue with a sign up bonus or want to make a withdrawal they have to communicate with the book by phone or email. I even had one book that wanted me to submit ID documentation by email despite the fact I was at the cage and showed them ID in person. Can you imagine having a Stations Casino online account in Las Vegas and when you go in person they ask you to send them documentation.
